Privacy Policy

1. Information We Collect

We collect information you provide directly: email address, account credentials, and payment information. We also collect usage data: IP addresses, browser type, pages visited, and interaction with content. This data helps us improve the Service and ensure security.

2. How We Use Your Information

We use your information to: provide and maintain the Service, process payments, send important notifications, improve user experience, detect fraud, and comply with legal obligations. We do not sell your personal information to third parties.

3. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls. Passwords are hashed using modern algorithms. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, dispute resolution, or fraud prevention for a limited period.

5. Your Rights (GDPR)

If you are in the EU, you have the right to: access your personal data, rectify inaccurate data, request deletion, restrict processing, data portability, and object to processing. Contact us to exercise these rights. We will respond within 30 days.

6. Third-Party Services

We use third-party services for payment processing (Stripe) and analytics. These services have their own privacy policies. We share only the minimum information necessary for these services to function.

7. Cookies

We use essential cookies for authentication and session management. See our Cookie Policy for more details on how we use cookies and how to manage your preferences.

8. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Your continued use after changes constitutes acceptance.

10. Contact

For privacy inquiries: privacy@veltena.com